It is a technique used to evaluate a product by testing it on intended users with real-life scenarios and user tasks.

Why do you need it?

• The aim is to observe people using the product to discover errors and areas of improvement
• Listening to what people say is misleading, you have to watch what they actually do
• It is one of most effective ways to identify real issues of the product and provide specific solutions for significant improvement

• Learn about Usability Testing
• Practical Usability Testing
• Usability 101: Introduction to Usability
• The Benefits of Usability and SEO