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    Creating Peak Moments to Shift Organisation Culture – Singapore Design Week 2019

    This event has ended

    06 March 2019 - 06 March 2019 | 9:30 AM - 5:30 PM
    National Design Centre, Level 2 Training Room TR01-03, 111 Middle Road, Singapore 188969

    What the workshop is about

    Through the‘Creating Peak Moments to Shift Organisation Culture’ workshop the experience collective are looking to leverage ideas from Chip and Dan Health’s 2017 book: ‘The Power of Moments’ to create work experiences that not only leave lasting memories but help employees be their best selves.

    We’ve seen the practice of insights and design utilized by more and businesses looking to create more effective solutions. Most of these insight and design outcomes focus on consumers and their experiences, so with this in mind the ‘Experience Collective’ is looking to focus on employee experiences.

    Workshop overview

    How could we shape employee experience to create the culture and habits of an Organisation that we get more from and give more to?

    The ‘Creating Peak Moments to Shift Organisation Culture’ workshop asks attendees to review, ideate and redesign work rituals and routines.

    Step 1. Briefing

    Introduction and briefing on the day’s activities

    Step 2. Employee experience framework

    Participants review key employee experience journeys; everything from induction programme to meeting protocol. There are many journeys that we all experience during our workdays and most of the time, we automatically follow standard routines that often lead to standard outcomes.

    Step 3. Self-reflection on ‘potholes’ of employee experiences journey

    Participants reflect on the ‘potholes’ or low points of the employee experience journey using frameworks from Step 2.

    Step 4. Journey mapping & building peak moments

    Participants form teams based on the part of the experience journey that they most wish to address. Each team then maps the journey in detail and looks for opportunities to build ‘Peak Moments’.

    Step 5. Self-driven ideation

    Participants individually ideate on specific areas of their team’s journey map to look for new opportunities to get employees more personally involved, improve the employee journey and create rewarding experiences.

    Step 6. Team evaluation, ideation and creation

    Teams come together to review and build on specific ideas to create a new employee experience journey. Each team then creates scenes and moments from their employee journey map to share with other teams.

    Step 7. Experience role-play

    Each team selects one or more members of another team to role play / act-out the new employee experience journey.

    Step 8. Wrap-up

    Wrap up the workshop

    About ‘the Power of Moments’: Chip & Dan Heath

    The Power of Moments asks: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.

    It appears the most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we understand how these elements work then, we can design moments that matter.

    Many of the defining moments in our lives are the result of accident or luck, but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.

    In the Power of moments, Chip and Dan Heath explore why certain brief experiences can jolt us and elevate us and change us and how we can learn to create such extraordinary moments in our life and work.

    What if your organisation designed moments that bonded teams together?
    What if HR designed a review process that staff celebrated?
    What if recruitment made a lasting impression?
    What if meetings were always evolving?
    What if the word ‘corporate’ didn’t mean boring?
    What if work wasn’t...?

    About experience collective

    The experience collective is a collaborative of multi-disciplinary practitioners working across diverse industries, banded together by a firm belief that empowered people are the heart of every great business.

    Our mission is to empower businesses to innovate, thrive and evolve, but we believe that this starts from within the business. We recognise that transformation starts with people, so we prime people within businesses with mindset makeovers – to wonder, to explore and to challenge – through experiential learning.

    With a collective of diverse expertise, sharpened by decades of accumulated experience across all aspects and scales of business innovation, we help people be their best selves.

    experience collective

    Video Highlight

    Workshop facilitators


    Charlie Scott is the founder of Tangible Branding Consultancy. Based in Singapore since 2001, Charlie helps companies around the region leverage their brands as strategic management tools that drive innovation and change.


    Jeremy Sun is the director of Orcadesign Consultants, a strategic research and design innovation firm based in Singapore and Malaysia since 1992. A practitioner and educator of human centric, insight driven innovation approach, Jeremy has been leading diverse product and service innovation programmes for Fortune 500 companies, SMEs and Singapore government agencies.


    Raven Chai is the founder, principal consultant at UX Consulting, has over 18 years experience as a technologist, experience designer and usability practitioner. He has been involved in implementing UX practices in more than 180 projects across various industries and of different products – eServices, bank applications, large corporate websites, eCommerce, lifestyle, B2B portals, TV and mobile apps.

    Date & Duration

    06 March 2019 (Wednesday), 9:30 AM – 5:30 PM

    Lunch not included


    National Design Centre Training Room TR01-03, 111 Middle Road, Singapore 188969

    Directions to National Design Centre

    Workshop Fees

    Workshop Registration: SGD $21.40 / pax (inclusive of 7% GST)

    Maximum no. of participants per session: 20

    The workshop is now fully subscribed, do drop us an email at contact@uxconsulting.com.sg shall you be interested in possible future edition.