Improve user experience for Patient Medication List (PML) among healthcare professionals and patients to increase adoption rate and reach within HealthHub.
We analysed the features and usability of the current PML and searched for similar products in the market to identify opportunities for PML.
20 sessions of In-Depth Interviews (IDIs) were conducted with patients and caregivers to capture their needs and identify gaps by understanding what was working with the current PML, where the frictions were, and what was desired for the PML.
Insights from these sessions were used to create a patient journey map and design wireframes on the expectations for PML.
We conducted 3 separate sessions of 1-day Design Thinking workshops for a total of 60 healthcare professionals (doctors, nurses, pharmacists) from Public Healthcare Institutions, where we shared the key insights from the user research, including the patient personas and journey map.
These workshops allowed us to gather feedback and recommendations from the healthcare professionals to identify gaps for change and for future improvements.
A round of product prioritisation based on user needs, business goals and technical feasibility was conducted with stakeholders to address and prioritise the product features to include in the respective phases and for future considerations.
Insights from user research and the co-creation workshops drove our final prototype concept, with the user flow and patient journey map supporting our design process.
We redesigned the existing HealthHub Patient Medication List module, along with product prioritisation on the functionalities in phases.
A view of patient’s daily medication schedule that empowers patient to keep track and be reminded of their medication intake. The patient is also able to share the schedule with their family members.
We established a web style guide which included the grid used, colour palette, typography and various app elements. An interaction guide that included the screen flow, algorithms and logics for the app was also delivered to provide clarity and support for the technical team.