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Consulting
UX Audit
Conduct expert reviews to identify basic usability issues with quick fixes based on past project experiences and global best practices.
User Research
Outputs from user research activities are the foundation of product strategy which revolves around your target users’ goals and needs.
Co-Creation Workshops
Work with stakeholders to gain insights on how your (potential) customers might think and behave in order to establish alignment and focus on what matters to customers.
Information Architecture
Focuses on organising, structuring and labeling content in an effective, scalable and sustainable way to help users find information and complete tasks.
User Interface Design
Focuses on anticipating what users might need to do and ensure that the interface has elements that are easy to access, understand and use.
Rapid Prototyping
Develop interactive prototypes which can be quickly changed to gather feedback from users when prototypes are used to accomplish set tasks.
Design Research
Helps to add context and insight to the design process, we typically adopt it in design sprints where the approach is both iterative and cyclical.
Usability Testing
A technique used to evaluate a product by testing it on intended users with real-life scenarios and user tasks in order to discover errors and flag out areas of improvement.
Service Design
The activity of organising people, digital and physical components to improve service quality and interactions of these customer touch points.
Workshop
Why we conduct workshops
We aim to build UX competencies on fundamental topics based on our learnings from 170+ UX project experiences.
Participants will learn and practice at a fast pace, high-intensity environment to produce UX deliverables that are relevant in our daily work.
Participants will also have the opportunity to deepen their learning through reflections, retrospective, and peer sharing sessions.
How our workshops are conducted
Our workshops are a mix of instructor-led presentations, action-learning, group collaborations and individual reflections to help participants retain learnings more effectively.
Each session includes fun, hands-on activities to build skills progressively through a framework that participants can apply in real-world projects.
UX Immersive Training Programme
UX Research
UX Design
Have a topic in mind you’re particularly interested in? That might just be the topic for our next workshop!
Meet the Chief Instructor
Raven Chai
Founder and Principal Consultant of UX Consulting
Raven Chai is the founding principal at UX Consulting, has over 17 years experience as a technologist, experience designer and usability practitioner. He has been involved in implementing UX practices in more than 170 projects across various industries and of different products – eServices, bank applications, large corporate websites, eCommerce, lifestyle, B2B portals, TV and mobile apps. He has been providing advisory to various government statutory boards like SPRING Singapore, EDB and IDA in the areas of User Experience practices.
Upcoming Workshop
Product Planning & Design Workshop
This workshop is to learn to apply UX research techniques to uncover meaningful insights that helps to drive product planning and design activities to build digital products.
UX Research Workshop @Singapore 2020
This 3-day workshop is a fast-paced, condensed version of digital product life cycle activities to apply UX research techniques to uncover meaningful insights to build digital products. It is designed to promote collaboration within interdisciplinary in-house teams in taking on a group project by practicing different UX approaches and techniques.
UX Training Programme (Singapore) 2020
The training programme’s objectives are to build the hard and soft skills you will need as a competent UX practitioner, which includes experiential learning through working on real-life projects, hands-on practice & group-based collaboration, and contextual group & individual coaching.
Coaching
Why we conduct coaching programmes
We believe it is through good & consistent practice that will help develop applicable, practical competencies – similar to how athletes practice their sports. The workshops we are conducting focus primarily on actionable, learnable activities through individual, pair and group practices.
Our primary target audiences are:
- Multi-disciplinary product teams
- UX Design teams
- Business innovation teams
How our coaching programmes are like
The sessions will be in both a one-to-many facilitation format and a one-on-one coaching format with the designated team which will focus on the following:
- Guidance & advisory
- Working on real-life projects
- Learning through practice
Depending on the needs of your organisation, we may partner with other UX / Agile / Product coaches for a holistic programme.
Duration of coaching ranges between 6-18 months.
Meet the UX Coach
Raven Chai
Founder and Principal Consultant of UX Consulting
Raven Chai is the founding principal at UX Consulting, has over 17 years experience as a technologist, experience designer and usability practitioner. He has been involved in implementing UX practices in more than 170 projects across various industries and of different products – eServices, bank applications, large corporate websites, eCommerce, lifestyle, B2B portals, TV and mobile apps. He has been providing advisory to various government statutory boards like SPRING Singapore, EDB and IDA in the areas of User Experience practices.