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    Consulting

    UX Audit

    Conduct expert reviews to identify basic usability issues with quick fixes based on past project experiences and global best practices.

    User Research

    Outputs from user research activities are the foundation of product strategy which revolves around your target users’ goals and needs.

    Co-Creation Workshops

    Work with stakeholders to gain insights on how your (potential) customers might think and behave in order to establish alignment and focus on what matters to customers.

    Information Architecture

    Focuses on organising, structuring and labeling content in an effective, scalable and sustainable way to help users find information and complete tasks.

    User Interface Design

    Focuses on anticipating what users might need to do and ensure that the interface has elements that are easy to access, understand and use.

    Rapid Prototyping

    Develop interactive prototypes which can be quickly changed to gather feedback from users when prototypes are used to accomplish set tasks.

    Design Research

    Helps to add context and insight to the design process, we typically adopt it in design sprints where the approach is both iterative and cyclical.

    Usability Testing

    A technique used to evaluate a product by testing it on intended users with real-life scenarios and user tasks in order to discover errors and flag out areas of improvement.

    Service Design

    The activity of organising people, digital and physical components to improve service quality and interactions of these customer touch points.

    Workshop

    Why we conduct workshops

    We aim to build UX competencies on fundamental topics based on our learnings from 170+ UX project experiences.

    Participants will learn and practice at a fast pace, high-intensity environment to produce UX deliverables that are relevant in our daily work.

    Participants will also have the opportunity to deepen their learning through reflections, retrospective, and peer sharing sessions.

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    Types of workshops we conduct

    1. UX Training Programme

    The training programme’s objectives are to build the hard and soft skills you will need as a competent UX practitioner, which includes experiential learning through real-life projects, hands-on practice & group-based collaboration, and contextual group & individual coaching. You will work on real-life project topics submitted by yourself and/or peers of the cohort as part of the course work.

    This training programme is a long-term commitment from 6 February 2020 to 18 September 2020, running across 33 weeks with approximately 120 hours required from each and every participant.

    Interested in our training programme?

    2. In-house Training

    In-house training courses can help build a unified focus and an understanding of UX approaches for your entire team with contextual coaching-based on your organisation’s growth plan.

    Want us to conduct training for your teams?

    In-house training
    3. Public Workshops

    How is this different from our training programme?
    We offer a diverse range of introductory to UX or topic-based workshops for public sign-ups. The commitment level is much lower ranging from a half-day to 3 full-day workshop duration compared a full UX training programme.

    Public workshops

    Meet the UX Coach

    raven

    Raven Chai

    Founder and Principal Consultant of UX Consulting

    Raven Chai is the founding principal at UX Consulting, has over 17 years experience as a technologist, experience designer and usability practitioner. He has been involved in implementing UX practices in more than 170 projects across various industries and of different products – eServices, bank applications, large corporate websites, eCommerce, lifestyle, B2B portals, TV and mobile apps. He has been providing advisory to various government statutory boards like SPRING Singapore, EDB and IDA in the areas of User Experience practices.

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    Coaching

    Why we conduct coaching programmes

    We believe it is through good & consistent practice that will help develop applicable, practical competencies – similar to how athletes practice their sports. The workshops we are conducting focus primarily on actionable, learnable activities through individual, pair and group practices.

    Our primary target audiences are:

    • Multi-disciplinary product teams
    • UX Design teams
    • Business innovation teams
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    How our coaching programmes are like

    The sessions will be in both a one-to-many facilitation format and a one-on-one coaching format with the designated team which will focus on the following:

    1. Guidance & advisory
    2. Working on real-life projects
    3. Learning through practice

    Depending on the needs of your organisation, we may partner with other UX / Agile / Product coaches for a holistic programme.

    Duration of coaching ranges between 6-18 months.

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    Meet the UX Coach

    raven

    Raven Chai

    Founder and Principal Consultant of UX Consulting

    Raven Chai is the founding principal at UX Consulting, has over 17 years experience as a technologist, experience designer and usability practitioner. He has been involved in implementing UX practices in more than 170 projects across various industries and of different products – eServices, bank applications, large corporate websites, eCommerce, lifestyle, B2B portals, TV and mobile apps. He has been providing advisory to various government statutory boards like SPRING Singapore, EDB and IDA in the areas of User Experience practices.

    Read more