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Consulting

UX Audit

Conduct expert review to identify basic usability issues with quick fixes based on past project experiences and global best practices.

User Research

Outputs from user research activities are the foundation of your product strategy which revolves around your target users’ goals and needs.

Co-Creation Workshops

Work with stakeholders to gain insights in how your (potential) customers might think and behave to establish alignment to focus on what matters to customers.

Information Architecture

Focuses on organising, structuring, and labeling content in an effective, scalable and sustainable way to help users find information and complete tasks.

User Interface Design

Focuses on anticipating what users might need to do and ensuring that the interface has elements that are easy to access, understand, and use.

Rapid Prototyping

Develop interactive prototypes which can be quickly changed to gather feedback from users when using the prototypes to accomplish set tasks.

Design Research

Helps to add context and insight to the design process, we typically adopted in design sprints where the approach is both iterative and cyclical.

Usability Testing

It is a technique used to evaluate a product by testing it on intended users with real-life scenarios and user tasks to discover errors and areas of improvement.

Service Design

Activity of organising people, digital and physical components to improve service quality and interaction of these customer touch points.

Workshop

Why we conduct workshops

We aim to build UX competencies on fundamental topics based on our learnings from 170+ UX project experiences.

Participants will learn and practice in a fast pace, high intensity environment to produce UX deliverables that are relevant in our daily work.

Participants will also have the opportunity to deepen their learning through reflections, retrospective and peer sharing sessions.

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How our workshops are conducted

Our workshops are a mix of instructor-led presentation, action-learning, group collaboration and individual reflection to help participants retain learnings more effectively.

Each session includes fun, hands-on activities to build skills progressively through a framework that participants can apply in real-world projects.

What are our upcoming workshop(s)

Have a topic in mind you’re particularly interested in? That might just be the topic for our next workshop!

Meet the UX coach

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Raven Chai

Founding Principal of UX Consulting

Raven Chai is the founding principal at UX Consulting, has over 17 years experience as a technologist, experience designer and usability practitioner. He has been involved in implementing UX practices in more than 170 projects across various industries and of different products – eServices, bank applications, large corporate websites, eCommerce, lifestyle, B2B portals, TV and mobile apps. He has been providing advisory to various government statutory boards like SPRING Singapore, EDB and IDA in the areas of User Experience practices.

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Meet the facilitators

Nadia Ja’afar

User Experience Designer
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Maisarah Osman

User Experience Designer
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Jasmine Goh

User Interface Designer

Coaching

Why we conduct coaching programmes

We believe it is through good and consistent practices to develop applicable, practical competencies – similar in a way on how athletes practice their sports.  The workshops we are conducting focus primarily on actionable, learnable activities through individual, pair and group practices.

Our primary target audiences are:

  • Multi-disciplinary product teams
  • UX Design teams
  • Business innovation teams

Duration of coaching ranges between 6-18 months.

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How our coaching programmes are like

The sessions will be in both a one-to-many facilitation format and a one-on-one coaching format with the designated team which will focus on the following:

  1. Guidance & advisory
  2. Working on real-life projects
  3. Learning through practice

Depending on the needs of your organisation, we may partner with other UX / Agile / Product coaches for a holistic programme.

Meet the UX coach

raven

Raven Chai

Founding Principal of UX Consulting

Raven Chai is the founding principal at UX Consulting, has over 17 years experience as a technologist, experience designer and usability practitioner. He has been involved in implementing UX practices in more than 170 projects across various industries and of different products – eServices, bank applications, large corporate websites, eCommerce, lifestyle, B2B portals, TV and mobile apps. He has been providing advisory to various government statutory boards like SPRING Singapore, EDB and IDA in the areas of User Experience practices.

Read more