Consulting
UX Audit
Conduct expert reviews to identify basic usability issues with quick fixes based on past project experiences and global best practices.
User Research
Outputs from user research activities are the foundation of product strategy which revolves around your target users’ goals and needs.
Co-Creation Workshops
Work with stakeholders to gain insights on how your (potential) customers might think and behave in order to establish alignment and focus on what matters to customers.
Information Architecture
Focuses on organising, structuring and labeling content in an effective, scalable and sustainable way to help users find information and complete tasks.
User Interface Design
Focuses on anticipating what users might need to do and ensure that the interface has elements that are easy to access, understand and use.
Rapid Prototyping
Develop interactive prototypes which can be quickly changed to gather feedback from users when prototypes are used to accomplish set tasks.
Design Research
Helps to add context and insight to the design process, we typically adopt it in design sprints where the approach is both iterative and cyclical.
Usability Testing
A technique used to evaluate a product by testing it on intended users with real-life scenarios and user tasks in order to discover errors and flag out areas of improvement.
Service Design
The activity of organising people, digital and physical components to improve service quality and interactions of these customer touch points.
Workshop
Why we conduct workshops
We aim to build UX competencies on fundamental topics based on our learnings from 170+ UX project experiences.
Participants will learn and practice at a fast pace, high-intensity environment to produce UX deliverables that are relevant in our daily work.
Participants will also have the opportunity to deepen their learning through reflections, retrospective, and peer sharing sessions.
Types of workshops we conduct
1. UX Training Programme
The training programme’s objectives are to build the hard and soft skills you will need as a competent UX practitioner, which includes experiential learning through real-life projects, hands-on practice & group-based collaboration, and contextual group & individual coaching. You will work on real-life project topics submitted by yourself and/or peers of the cohort as part of the course work.
This training programme is a long-term commitment from 6 February 2020 to 18 September 2020, running across 33 weeks with approximately 120 hours required from each and every participant.
Interested in our training programme?
2. In-house Training
In-house training courses can help build a unified focus and an understanding of UX approaches for your entire team with contextual coaching-based on your organisation’s growth plan.
Want us to conduct training for your teams?
3. Public Workshops
How is this different from our training programme?
We offer a diverse range of introductory to UX or topic-based workshops for public sign-ups. The commitment level is much lower ranging from a half-day to 3 full-day workshop duration compared a full UX training programme.
View our recent past workshops
UX in the Jungle
Product Innovation via Validation
Meet the UX Coach
Raven Chai
Founder and Principal Consultant of UX Consulting
Raven Chai is the founding principal at UX Consulting, has over 17 years experience as a technologist, experience designer and usability practitioner. He has been involved in implementing UX practices in more than 170 projects across various industries and of different products – eServices, bank applications, large corporate websites, eCommerce, lifestyle, B2B portals, TV and mobile apps. He has been providing advisory to various government statutory boards like SPRING Singapore, EDB and IDA in the areas of User Experience practices.
Coaching
Why we conduct coaching programmes
We believe it is through good & consistent practice that will help develop applicable, practical competencies – similar to how athletes practice their sports. The workshops we are conducting focus primarily on actionable, learnable activities through individual, pair and group practices.
Our primary target audiences are:
- Multi-disciplinary product teams
- UX Design teams
- Business innovation teams
How our coaching programmes are like
The sessions will be in both a one-to-many facilitation format and a one-on-one coaching format with the designated team which will focus on the following:
- Guidance & advisory
- Working on real-life projects
- Learning through practice
Depending on the needs of your organisation, we may partner with other UX / Agile / Product coaches for a holistic programme.
Duration of coaching ranges between 6-18 months.
Meet the UX Coach
Raven Chai
Founder and Principal Consultant of UX Consulting
Raven Chai is the founding principal at UX Consulting, has over 17 years experience as a technologist, experience designer and usability practitioner. He has been involved in implementing UX practices in more than 170 projects across various industries and of different products – eServices, bank applications, large corporate websites, eCommerce, lifestyle, B2B portals, TV and mobile apps. He has been providing advisory to various government statutory boards like SPRING Singapore, EDB and IDA in the areas of User Experience practices.