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User Researcher

Role

  • Work collaboratively with the UX designers and information architect to translate actionable insights into product development backlog for digital projects.
  • Involve in designing, conducting, analysing, and reporting on user-centered design research and usability testing for our clients’ projects.
  • Serve as a member of a team that acts as a ‘repository’ of research-based usability knowledge, and develop our user research practice with other team members.

Values

  • Have an eye for detail and meticulous in taking meaningful, actionable notes as part of your daily routine.
  • Be open-minded and present while listening to the research participants’ stories.
  • Display genuine passion for product-centric innovation and find creative solutions to delight end-users.

Requirements

  • Minimum 2 years experience in qualitative analysis, quantitative analysis, product usability moderating, experimental design, and test method selection. Fresh graduates will be considered for exceptional work quality in FYP and have some past experiences in supporting UX research projects in freelance capacity.
  • Willing to learn Google Analytics, Facebook Insights and other analytics tools as part of your portfolio.
  • Understand the application of formative and evaluative research methods with prior experiences preferred.

Attributes

  • Good listener: Listen to the participants’ voice to understand their needs and pain points without developing your own stories prior the research activities.
  • Highly collaborative: You will work closely with the internal team members and clients’ team.
  • Flexible and adaptable: The things that we do might be new to you.

Competencies

  • Ability to converse with research participants naturally and confidently to uncover meaningful stories and insights.
  • Have experience in conducting 1-on-1 in-depth interviews and/or moderation of usability testing sessions.
  • Ability to work in a team as you’ll be working closely with our designers and frontend developers to deliver overall product value.
  • Ability to work independently to conduct desktop research and develop suitable research approaches.

Responsibilities

  • Conduct usability research both online and in the field and provide recommendations for improvement.
  • Work with project business representatives and team members to test business requirements using heuristic, qualitative & quantitative methods.
  • Work with design team members to synthesise research findings to actionable insights, and contribute in design sprints for rapid prototyping and implementation phase.

Interview Process

1

Remote Scenario Challenge

Attempt a short research brief which includes conducting user research, analysing and synthesising of data.

2 weeks duration

2

1-on-1 Informal Chat with Business Owner

Opportunity to get to know you better and answer any questions you may have.

1 – 1.5 hours session over coffee

3

Team Session

Spend time in our office to get to know the team members and observe our daily routine.

2 – 3 hours during office hours

4

Paid 1-Week User Researcher Role

Evaluate the suitability of the role, quality of work produced, and values of the team culture.

Flexible arrangement depending on what works best for you

If you think you are up for the role, let us know!